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One-time services
Before work begins, contact Port Orange Media LLC at hello@portorange.me if you need to discuss a cancellation. Once work, strategy, design, development, production, or delivery has begun, any refund is evaluated against work completed and the applicable project agreement.
Subscriptions
You may request cancellation from your client portal or by contacting the studio. Cancellation normally stops the next renewal while the current paid period remains active. We do not promise prorated refunds unless required by the applicable agreement or law.
Payment issues
If a charge looks incorrect, email hello@portorange.me promptly with the invoice reference. Payment disputes are reviewed against the order, invoice, and work history. Stripe handles payment credentials and provider-side dispute flows.
Support: hello@portorange.me · 386-610-3132 call only
Version 2026-09-12 · Last updated September 12, 2026.